Croft Manor
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds28
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions
- Last inspected2020-05-22
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
What stands out is how residents who arrive feeling uncertain gradually find their feet here. Families describe watching their loved ones transition from initial apprehension to genuine contentment, eventually referring to Croft Manor as their home.
The eight family priority themes
- Staff warmth55
- Compassion & dignity58
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership35
- Resident happiness55
What inspectors found
Inspected 2020-05-22
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the February 2020 inspection. This covers care planning, training, healthcare access, and food and nutrition. The home is registered for dementia care, which means inspectors would have expected to see evidence of dementia-specific training and care plans that reflect individual histories and preferences. No specific examples of care plan content, GP access arrangements, or training programmes are described in the published summary.Is this home caring?
The Caring domain was rated Good at the February 2020 inspection. This is the domain that most directly covers whether staff are kind, respectful, and attentive to dignity and independence. A Good rating here means inspectors were satisfied with what they observed, though no specific interactions, quotes from residents or relatives, or direct observations are reproduced in the published summary. The home supports people with dementia and mental health conditions, for whom the quality of daily human interaction is particularly important.Is the home responsive?
The Responsive domain was rated Good at the February 2020 inspection. This domain covers whether the home tailors its care to individuals, offers meaningful activities, supports independence, and plans appropriately for end of life. The home is registered for dementia care, which means responsiveness should include specific provision for people at different stages of cognitive decline. No activity programmes, individual engagement approaches, or end-of-life care arrangements are described in the published summary.Is the home well-led?
The Well-led domain was rated Requires Improvement at the February 2020 inspection. This is the only domain that did not reach Good. Well-led covers management visibility, governance systems, staff culture, accountability, and the home's ability to identify and act on problems. The published summary does not specify what the inspectors found lacking. The overall rating improved from Requires Improvement to Good, which means the other four domains outweighed this concern, but Requires Improvement in Well-led is a meaningful flag.
Source: CQC inspection report →
What the evidence base says
The home provides care for adults both under and over 65, with particular experience in dementia care and mental health conditions. For those living with dementia, the team brings specialist understanding to their approach, creating an environment where residents with these conditions can find stability and comfort. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Croft Manor scores in the mid-range because the published inspection report contains very little specific detail across all themes. The well-led domain was rated Requires Improvement, which pulls the overall score down meaningfully despite Good ratings elsewhere.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
What stands out is how residents who arrive feeling uncertain gradually find their feet here. Families describe watching their loved ones transition from initial apprehension to genuine contentment, eventually referring to Croft Manor as their home.
What inspectors have recorded
The staff here seem to understand what matters. They listen carefully to what residents need, keep families informed with welfare calls, and respond to requests without fuss. The manager maintains a visible, caring presence that residents appreciate.
How it sits against good practice
Being closer to family makes such a difference — something several relatives here have discovered firsthand.
Worth a visit
Croft Manor Residential Home, at 28 Osborn Road in Fareham, was rated Good overall at its inspection in February 2020, having improved from a previous rating of Requires Improvement. The home is registered for 28 beds and supports adults with dementia, mental health conditions, and general older age needs. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were rated Good. That improvement from the previous rating is a meaningful positive signal. The main uncertainty here is significant: the published inspection summary contains very little specific detail about what inspectors actually observed, and the Well-led domain was rated Requires Improvement. That means leadership, governance, and management accountability had not fully met the standard at the time of inspection. The inspection itself is now over four years old, which limits how much weight you can put on any of these findings. Before making a decision, ask the manager directly what the Well-led concerns were, what has changed since then, and request to see evidence of improvement such as recent audit results or staff survey outcomes. On a visit, observe how staff interact with residents in corridors and communal spaces, and ask about night staffing numbers and agency use.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Croft Manor measures up against the other homes you’re considering. Free account.
In Their Own Words
How Croft Manor describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
When families need reassurance, this Fareham home delivers quiet confidence
Croft Manor Residential Home – Your Trusted residential home
For families facing the worry of finding the right care, Croft Manor Residential Home in Fareham offers something precious — the sight of their loved ones settling in and finding contentment. Located in the South East, this home has become a place where residents start to speak of it as their own, bringing relief to families who've made this difficult decision.
Who they care for
The home provides care for adults both under and over 65, with particular experience in dementia care and mental health conditions.
For those living with dementia, the team brings specialist understanding to their approach, creating an environment where residents with these conditions can find stability and comfort.
“Being closer to family makes such a difference — something several relatives here have discovered firsthand.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Croft Manor scores in the mid-range because the published inspection report contains very little specific detail across all themes. The well-led domain was rated Requires Improvement, which pulls the overall score down meaningfully despite Good ratings elsewhere.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
What stands out is how residents who arrive feeling uncertain gradually find their feet here. Families describe watching their loved ones transition from initial apprehension to genuine contentment, eventually referring to Croft Manor as their home.
What inspectors have recorded
The staff here seem to understand what matters. They listen carefully to what residents need, keep families informed with welfare calls, and respond to requests without fuss. The manager maintains a visible, caring presence that residents appreciate.
How it sits against good practice
Being closer to family makes such a difference — something several relatives here have discovered firsthand.
Worth a visit
Croft Manor Residential Home, at 28 Osborn Road in Fareham, was rated Good overall at its inspection in February 2020, having improved from a previous rating of Requires Improvement. The home is registered for 28 beds and supports adults with dementia, mental health conditions, and general older age needs. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were rated Good. That improvement from the previous rating is a meaningful positive signal. The main uncertainty here is significant: the published inspection summary contains very little specific detail about what inspectors actually observed, and the Well-led domain was rated Requires Improvement. That means leadership, governance, and management accountability had not fully met the standard at the time of inspection. The inspection itself is now over four years old, which limits how much weight you can put on any of these findings. Before making a decision, ask the manager directly what the Well-led concerns were, what has changed since then, and request to see evidence of improvement such as recent audit results or staff survey outcomes. On a visit, observe how staff interact with residents in corridors and communal spaces, and ask about night staffing numbers and agency use.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Croft Manor measures up against the other homes you’re considering. Free account.
In Their Own Words
How Croft Manor describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
When families need reassurance, this Fareham home delivers quiet confidence
Croft Manor Residential Home – Your Trusted residential home
For families facing the worry of finding the right care, Croft Manor Residential Home in Fareham offers something precious — the sight of their loved ones settling in and finding contentment. Located in the South East, this home has become a place where residents start to speak of it as their own, bringing relief to families who've made this difficult decision.
Who they care for
The home provides care for adults both under and over 65, with particular experience in dementia care and mental health conditions.
For those living with dementia, the team brings specialist understanding to their approach, creating an environment where residents with these conditions can find stability and comfort.
Management & ethos
The staff here seem to understand what matters. They listen carefully to what residents need, keep families informed with welfare calls, and respond to requests without fuss. The manager maintains a visible, caring presence that residents appreciate.
“Being closer to family makes such a difference — something several relatives here have discovered firsthand.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
